Consumer Protection

Three Peaks Challenge Ltd is committed to treating every customer fairly and providing clear information about the services you purchase from us. This statement summarises the protections available to you under UK consumer law and how to contact us if something goes wrong.

Our details

Three Peaks Challenge Ltd, registered office: Trade Fair House 2 West Court, Enterprise Road, Maidstone, Kent, England, ME15 6JD.
Company number: 06993751.

For all correspondence please contact us online or write to the address above.

Service description and duration

• When you register a challenge or book an event with us, you will receive a written confirmation outlining the itinerary, inclusions and the total cost.
• Self-organised challenges listed on our network of websites remain published for a minimum of 365 days from the chosen start date unless you request removal sooner.
• Any changes requested by you will be documented via email so that you have a clear audit trail.

Payments and pricing

• All prices are quoted in pounds sterling and include VAT where applicable.
• We accept card payments via external payment gateways as well as UK bank transfers. Payment instructions are sent securely through your booking dashboard or invoice.
• Receipts show the amount paid, the outstanding balance (if any) and the service covered. You can request a copy of any invoice at any time.

Cooling-off and cancellations

• If you book remotely as a consumer, you may cancel within 14 days of confirmation for a full refund unless the service is scheduled to take place within that period and you have asked us to begin delivery.
• After the statutory cooling-off period, our Terms & Conditions outline the applicable cancellation charges based on how much notice is provided.
• Any refund due will be processed to the original payment method within 14 days.

Complaints and dispute resolution

• Please raise any concern with your event leader as soon as it arises so we can seek an on-the-day solution.
• If you wish to make a formal complaint, contact us in writing within 14 days of the event with full details. We will investigate and provide a written response, normally within ten working days.

Keeping your information safe

Our Privacy Policy explains what personal data we collect, the legal basis for processing it and how you can exercise your rights under the UK GDPR and the Data Protection Act 2018.