Waiting list policy

When an event is fully booked but still more than nine days away, we switch on the waiting list so that you can register your interest without needing to check back every day. The steps below explain exactly what happens once you press “Join waiting list”.

1. Joining the list

• We only need your name, email address and the number of places you would like to reserve.
• Each waiting list entry is tied to a single event. If you try to join again for the same date we keep your first request in place and let you know that you are already registered.
• The waiting list closes nine days before the challenge (or sooner if a specific event has a different booking cut-off) so that we have enough time to confirm logistics.

2. How we track availability

We keep an eye on cancellations, reschedules and any manual adjustments that release spaces. Pending waiting list offers temporarily reduce the number of places shown on the website, so availability indicators remain accurate and we never promise seats twice.

3. Receiving an offer

As soon as places open up we contact people in the order they joined the list. You will receive an email containing a private booking link and a recap of the number of places you requested. You can reply to that email if you need to reduce the number of seats or have any questions.

4. Holding your places

Your booking link keeps the requested places on hold for 48 hours. During that time the spots are hidden from the public calendar so you have a clear window to discuss plans with your group and complete the booking.

5. If you do not book within 48 hours

Waiting list offers expire automatically when the 48-hour window passes. The held places return to the pool and we immediately contact the next person on the list. You are welcome to rejoin the waiting list if your plans change later on.

6. Forecast messages

Sometimes you will see messages such as “3 places likely to become available”. These forecasts use historic cancellation data minus the number of people already waiting, so they are helpful for planning but cannot guarantee that a place will free up.

7. Updating or leaving the list

If you need to change your details, reduce the number of places or leave the waiting list altogether, simply reply to the confirmation email or contact our team. We will update your entry straight away so the next person can be served fairly.